Voice Application Expert Engineer

Voice Application Expert Engineer

At Odine, we build the backbone of global connectivity — where innovation meets reliability, and where every teammate goes to ALL IN to create meaningful impact.

We are now looking for a Voice Application Expert Engineer who will join our journey and strengthen our voice technology operations across the region.

What You’ll Be Doing:

• Provide implementation and maintenance support for telecommunications customers across the region.
• Act as a consultant and subject matter expert for internal teams (engineering, sales, customer organizations) to resolve deployment challenges.
• Operate, maintain, and improve Odine’s private cloud infrastructure.
• Prepare detailed technical documentation and customer deliverables.
• Understand customer needs, advocate internally, and work with cross-functional teams to enhance product quality.
• Troubleshoot and resolve complex system, network, and infrastructure issues quickly and effectively.
• Analyze faults, configurations, and performance problems; resolve or escalate to related teams/vendors.
• Ensure all technical support processes align with Customer SLAs.

What We’re Looking For:

• BS/MS degree in Telecommunication, Electronics, or a related field
• Minimum 10 years of customer support/operations experience in the telecommunications industry
• Hands-on experience with PostgreSQL and NoSQL databases
• Knowledge of network elements: SBC, Application Servers, Proxy Servers, OSS, BSS
• Experience in installing, configuring, and operating Linux and Windows servers
• Solid understanding of mediation and billing services
• Knowledge of IP networks, VOIP, Unix, call flows, security topics, SIP signaling, RTP/RTCP
• Experience in Wholesale VOIP is a strong plus
• Telco network and infrastructure knowledge is a plus
• Excellent verbal and written English
• Strong analytical thinking and problem-solving capability
• Detail-oriented, strong planning and organizational skills
• Collaborative mindset with strong communication skills
• Ability to work effectively across different technical levels and skill sets
• Python and .NET knowledge is a plus

Join Us — Go ALL IN

If you’re ready to be part of a global team shaping the future of telecom and cloud technologies, we’d love to hear from you.

All applications will be treated with strict confidentiality and processed in accordance with data protection and privacy principles. Your personal data will only be used for recruitment purposes.